Contact Us

How to find us


Air Canada Call Center in China
Tel: 400 811 2001

Mon - Fri: 08:00 - 18:00, Sat: 09:00 - 13:00, Sun: Closed


Beijing Office
C201, Beijing Lufthansa Center
No. 50, Liangmaqiao Road
Beijing 100016, China
Fax: (8610) 6463 0576

Cargo
Tel: (8610) 6459 0091
Fax: (8610) 6459 0090




Shanghai Office
Room 3901, United Plaza
No. 1468 Nan Jing Road West
Shanghai 200040, China
Fax: (8621) 6247 2982

Cargo
Tel: (8621) 6884 1420
Fax: (8621) 3849 0130


Call Center Contacts within Canada / U.S.A.

Reservations - Canada / U.S.A
1-888-247-2262

Hearing Impaired (TTY) Reservations
1-800-361-8071

Flight Information
1-888-422-7533

Reservations - Worldwide
A complete list of Air Canada's Worldwide Contacts.

Customer Relations

At Air Canada, we want to maintain a relationship with our customers after they have travelled. Customer Relations endeavours to respond to your feedback and concerns regarding your travel experience. This information will be shared with other departments to improve our services. You may contact us by mail, fax, or email (Residents of Canada & the U.S only). If you have any suggestions on how we can better serve you, please visit Customer Relations for more details.

(Last updated, 05MAR08.)